Let Adobe Hear You!

If you are less than happy with the latest Lightroom update from Adobe, here is how to let Adobe know!

If you have been reading posts on this site and listening to our podcasts, you know that the Improve Photography gang is NOT happy with the latest update to Lightroom (6.2/CC2015.2) .  The import function has been dumbed down to something I describe as “fisher-price.”  Even worse, it seems VERY unstable with crashing happening on multiple platforms (Windows 10, Windows 7, Yosemite, El Capitan) to the point that is pretty well unusable.

We think that this is unacceptable.  Lightroom is an indispensable tool for most of us.  Although there are some alternatives available, most of them only cover a portion of the functionality of Lightroom.  When Adobe went to the Creative Cloud subscription model, which they push very heavily, we expected to be getting frequent updates with new functionality but also with performance and stability improvements.  If it worked that way, the monthly payment to Adobe would be worth the expense.

Instead, it seems that every update to Lightroom CC has been getting worse and worse.  It feels like we are paying to be beta testers of Adobe's software, and that is not right.

If you agree, please join with me and make your voice heard.  Adobe has an online community they call the Photoshop Family where customers can post issues that they are having with any of the Photoshop family of products – Lightroom being one of them.  A thread was started in that online community the day the the latest update to Lightroom was released, and it has grown to become the highest supported thread I have ever seen in watching the forum for 2+ years.  But to me it is not good enough.  We need to have everyone who does not like this update to go and add their comments, and here are the steps:

  1. Go to https://feedback.photoshop.com/photoshop_family/topics/new-update-6-2
  2. Click the “+1” button on David Jones' post we are all supporting
  3. You will be asked to sign into the community.  If you don't have a login, you will have to create one – they are free.  I know it is asking a lot to have you go through yet another registration process and manage yet another login, but if you really want to send a message to Adobe then it is worth a few minutes to do this.
  4. Once you have “+1” David's post, scroll all the way to the bottom and fill in the “Reply to This Topic” box.  Tell Adobe what isn't working for you and how you find this unacceptable as a paying customer and hit the Reply button.

The Improve Photography community is big and together I think we can really make a difference.  I think it will be worth a few minutes of your time to provide this feedback so that Adobe will get the message.

Adobe, if you are reading this, we don't want any more feature added to Lightroom until the product is stable and fast.  The speed has steadily declined from version 4 with every release, and now with version 6.2 / CC 2015.2 it has become so unstable most of us cannot use that version at all.  Please make release 6.3 / CC 2015.3 ONLY about performance (specifically the sliders)  and stability improvements.

About the Author

Jeff Harmon is a hobbyist photographer living in Herriman, Utah.  He is an Information Security professional by day, the host of the Photo Taco podcast on the Improve Photography network, and does as much photography as he can possibly fit in at all other hours.  You can see his portfolio at https://jhpics.zenfolio.com or follow him on Instagram or Twitter.

3 thoughts on “Let Adobe Hear You!”

  1. A few likes is not going to change anything. I’m trying to cancel my subscription to send a little message, but their indian ‘message center’ is awfully innovative in finding ways not to understand “I quit. Now.” 😀

  2. The main problem is the sentence “Lightroom is an indispensable tool for most of us.” Adobe pulls crap like this because they think that their user base isn’t going anywhere — they’re the Comcast of image software. And all the “likes” and “votes” and complaints isn’t going to change that.

    Cancel your CC subscription and use that money to fund feature-parity development of alternative programs. They can already do much more than most people think.

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