I just finished another full day of shooting only to get home at midnight to start the download process. As I waited for the images to make their way from my memory cards to my computer, I started thinking about the 14 previous hours. I had worked really hard to make sure that I captured the entire day for my client. I was running around, climbing up on things, getting down on the floor, bending my body in all kids of ways, and I was physically and mentally exhausted. The majority of my clients fully appreciate my work, which is a great feeling. But there are still some people who think that we just hit a button on our camera, and that is the extent of our talents. It was at this point that I started to think of the top 5 things clients say that drive us event photographers crazy. Here is what I came up with:
1. “Nice pictures. You must have a great camera.”
This is the grand daddy of all of them! I have heard this so many times that it makes me cringe. People assume that a good camera takes a good photo. Really? Would you tell the chef in a restaurant, “Wow, that meal was delicious, you must have really good pots and pans?” It is our job to remind people that cameras are our tools from which we create art. It is also our responsibility to control that camera to create amazing images, to prove our point. People ask me why I share my techniques on my blog. I share them for two reasons. First, I believe in teaching others like my mentors have taught me. Secondly, when I explain the thought process behind an image, and describe the settings that I chose for that shot, it helps my clients (who do read my blog) further understand that I am creating the photo, not the camera.
2. “We would hire you, but my friend has a DSLR and he/she can shoot it…”
I am sure that every event photographer has heard this countless times. This goes right back to my first point. Just because they have a DSLR, does not make them qualified to shoot your event. Now when people say this to me, I actually smile at them, pause for a couple of seconds, and then try to explain the challenges of good photography. But, I do so in a couple of seconds. If they seem to understand my reasoning, then I will continue talking to them. If not, I end the conversation immediately since there is no reason to continue talking with them. (And then I walk away, cringing at the thought of a novice trying to shoot the first dance in a very dark room with no knowledge of how to use their camera or flash.)
3. “Can’t you just give me your unedited images? That would be easier right?”
I know that some photographers have no problem in giving away their unedited images, but I refuse to do so. Why? Because I feel that these images are only half done. When a client gets my finished products, I want them to be perfect. Those images represent me and my brand. It is true that it would be very easy to burn a CD and hand it over to my clients. But this also means that they have images, which they are going to show to all their friends and family, that do not show my best work. Would Mercedes or BMW sell an automobile that is half built? No way!
4. “Do you mind if our friend shoots too?”
This is a tough one. I have had clients ask me this question, and although I am not happy about it, I usually end up agreeing to this (with some words of warning). I have seen this situation go two ways. First, the friend is respectful of my work and makes sure not to interfere with me and my shots. Then there is the second scenario where the friend (or family member in this case) followed me everywhere and tried to capture images of the same groups that I had posed. This is really irritating because it means that I end up with photos with half of the people looking at the wrong camera. Ughhh.
5. “Can you shoot my wedding? It is outside at noon.”
This one always gets me. Yeah, I know…people are going to plan their weddings whenever they want, and as professional photographers we are trained to handle any situation, but it still pains me to think of the potential shadow and light mixture that I could be fighting against. Can’t we just make a national law against mid-day outdoor weddings? Enough said!
“Those are great images. You got really lucky.”
“Can you remove my wrinkles, removes the bags under my eyes, fix my hair on every image?”
“I saw you shoot thousands of images but only see 400 on our gallery. Can we see the rest?”